BAD SERVICE

[dreamer_easy]

I'm trying to get Optus to quit billing us for the cancellation fees we don't owe them. It's pure comedy. Or would be, if hundreds of dollars weren't involved. There is obviously no single customer record with the details of my account, my correspondence, etc (had the same problem with Ebay a while back, too), since I have to keep telling different people the same information over and over.

This could also explain why the emails I'm getting appear to have been randomly generated. No, I didn't give the wrong birthdate on your online form, because I didn't use your online form. No, I didn't request a handset upgrade. The hell? "You're just saying things!"

Comments

[reynardo.livejournal.com]

When in doubt, ask to speak to a team leader. If you're not happy with that, ask for the Centre Manager to ring you back. If the rep says "I can't put you onto a Team Leader", or "they'll only say the same thing", then demand it, if necessary email it in. One of the terms and conditions is that you have the right to escalate, and the appropriate person has to contact you within 24 hours.

Pssst. Is it cable or wireless or ADSL?

[kateorman.livejournal.com]

It was a couple of mobile phones. For which, if I'm understanding the latest email correctly, they're still billing me. *sigh*