BAD SERVICE

I'm trying to get Optus to quit billing us for the cancellation fees we don't owe them. It's pure comedy. Or would be, if hundreds of dollars weren't involved. There is obviously no single customer record with the details of my account, my correspondence, etc (had the same problem with Ebay a while back, too), since I have to keep telling different people the same information over and over.

This could also explain why the emails I'm getting appear to have been randomly generated. No, I didn't give the wrong birthdate on your online form, because I didn't use your online form. No, I didn't request a handset upgrade. The hell? "You're just saying things!"